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At GERTV, we aim to ensure your satisfaction with every purchase. If you are not completely happy with the service or product you’ve received, please review the following guidelines regarding refunds.
✅ Eligibility
You may request a refund if the following conditions are met:
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The purchase was made directly through our official website or an authorized partner.
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Your request is submitted within the specified refund period shown on the product or service page.
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The service has not been fully accessed, used, or consumed.
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There are no violations of our usage terms.
🔁 How to Request a Refund
To initiate a refund:
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Contact our support team through the official contact page or email.
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Include your order number, purchase date, and reason for the refund.
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Our team will review your request and confirm if it qualifies under our refund conditions.
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If approved, your refund will be processed within a reasonable period, using your original payment method.
❌ Non-Refundable Items
The following items are typically not eligible for a refund:
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Digital products or subscriptions that have already been accessed or activated
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Services that have been fully delivered
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Customized, personalized, or made-to-order services
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Promotional credits, discount vouchers, or gift cards
Please note: Certain exceptions may apply at our discretion, depending on the case.
📩 Need Help?
If you have questions or need assistance, our support team is ready to help. We’re committed to making sure your experience with us is fair and reliable.
